Kana Refresher

1. This support department can fix hold codes on a telephone order.
5. If not pulling any search results, make sure no filters are enabled by clicking "_______ All" in the search column.
6. If it can't be found by searching "Charter", try re-branding your search with this instead.
8. Authorized user wants to remove themselves from being a authorized user. We must authenticate at the ______ level.
10. To submit a KANA request first click "________ Customer" to begin.
12. Wondering whether to use BOBO or Metaview Web to change a telephone feature? The "Metaswitch Feature ________" Kana doc will tell you where!
14. NPP or New Pricing and _________.
17. "This Kana doc is very useful, I'll add it to My ________."
18. The Knowledge _______ section keep you informed of any major recent updates.
19. If a customer is complaining we ran our wires messy during install. We can submit a damage claim request for a "_______ Cleanup"

2. KM1056000 is an example of a ________ ID.
3. When searching for a modem/router combo search ______ Charter wifi
4. KANA or formerly known as "____"
7. This Kana doc tells us how to handle incoming dead air calls: How To: Handle _______ Calls [R/C]
9. Unlimited Long distance includes the US, Canada, Virgin Islands, Puerto Rico and _______.
11. Under this customer request category a Acct Holder Name Change form is found
13. Oldest version of Internet Explorer we support
15. When its not verifiable and customer demands it, offer a ________ credit.
16. When sending a tech be sure to give the Courtesy Call _______.
17. This department can set up a customer with seasonal service.