Across
- 3. A quick path for priority or urgent cases.
- 4. An automated tool that handles customer conversations.
- 5. A screen that shows key data and metrics.
- 8. The end user we build and work for.
- 11. The habit of asking questions and learning continuously.
- 13. When a feature or product is launched.
- 14. Kapture's DIY Agentic AI platform - also derived from the Latin root for 'life'
Down
- 1. A person who interacts with customers to resolve issues.
- 2. Kapture’s internal hackathon.
- 6. Enables different systems to connect and share data.
- 7. Using technology to reduce manual effort.
- 9. Working together as one team.
- 10. Taking responsibility for tasks and outcomes.
- 12. Logged customer requests or issues.