KC

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Across
  1. 4. check Something you should be doing when creating a new case for a customer
  2. 5. Code you use when updating a previous complaint
  3. 8. MSG Option you select to view an email
  4. 9. Button you would push to ensure your file has everything it needs before you save it
  5. 11. Type Where you would input BC, NR, ER
  6. 13. Option that should be selected to input your notes for your call
  7. 16. Default product code
  8. 18. Tab you select to look at a customer's information
  9. 19. Button you would push if you need to make another file off the A file
  10. 21. Cod, Number on package we need from the customer to check if recalled
  11. 22. Gergoviae Name of the bacteria found in the wipes
  12. 23. What you have to input before you can log in to CRS
  13. 24. Where you write a brief description of what happened during your call
  14. 26. Option you select to make changes to customer's contact information
  15. 27. Subject when a customer has an irriation
  16. 28. Email template you would use if you are sending the customer a bank card
Down
  1. 1. Code you use when there is no update a previous complaint
  2. 2. One of the ways Edwin or Elisa will communicate with you
  3. 3. Button you would push to make changes to an email draft
  4. 6. One of the email queues you are supposed to check
  5. 7. Button you should press when entering a customer's address
  6. 10. type What __ the customer speaks
  7. 12. Option that should be selected if the customer has rash/irritation
  8. 14. What you change the ownership of the case to when a customer is very upset
  9. 15. Subject for general questions
  10. 17. Subject when a customer has an infection
  11. 20. Where the customer is located
  12. 21. Bolt Button you press to link files together
  13. 23. Clark Company that makes the wipes
  14. 25. Template you would use when we need more information from the customer