Across
- 2. Customer claims there has been fraudulent activity on their account
- 3. Customer charged overdraft fee for Prime charge.
- 6. Customer wants to know how to return an item
- 7. Abbreviation used for looking up issue regarding a marketplace seller
- 8. Two words* used to pull up all resources about a particular topic
- 10. Abbreviation used for defining average handling time and how to improve it.
Down
- 1. Two words* Customer needs to know if their Kindle Software version is up to date
- 4. Customer wants more info on their A-z Claim
- 5. Customer claims their work has been copyrighted or someone selling customer items without permission.
- 9. Customer's shipment is lost and wants to know what Amazon can do about it.