Across
- 1. Voice knowledge articles should be in
- 5. What Knowledge Workers should always avoid?
- 9. Methodology we follow that governs best practices
- 10. Tool where knowledge articles are created
- 12. Knowledge Worker role that can create and edit articles (what the Knowledge Program wants all Knowledge Workers to be)
- 13. Knowledge Worker role that can only create
Down
- 2. Parson's Knowledge Team is all about this
- 3. Audience Type that requires you to submit for approval
- 4. Knowledge Worker role that can create, edit, and analyze
- 6. Goal for Concierge, as a resource
- 7. Search Early, Search This
- 8. Pronoun used in knowledge articles
- 11. How long a review date should be, in months
