KEY CUSTOMER SERVICES ATTITUDES AND SKILLS NEEDED

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Across
  1. 2. – Staying calm when dealing with difficult or upset customers.
  2. 4. – Focused on achieving targets and solving customer concerns.
  3. 6. – Carefully listening to understand the customer’s needs.
  4. 7. – Open to feedback and improving skills.
  5. 8. – Being determined to solve problems and not give up easily.
  6. 10. – Encouraging customers to trust and take action through confident speaking.
Down
  1. 1. – Having the right information about the product or service.
  2. 3. – Clearly and politely expressing ideas and information.
  3. 5. – Staying optimistic and friendly, even in tough situations.
  4. 9. – Understanding and sharing the feelings of the customer.