Key Terminology

3. case status of a write-up from an that summarizes the medical data gathered
5. family member means the spouse, parents, children, or any other person who financially relies on the employee.
8. confirming how the member has access to Teladoc Health services
10. nomenclature used to designate the Salesforce platform
12. page that captures the demographic information
14. any service that meets speciﬁc criteria and is given priority with shorter turn around time at any stage of the case
15. first point of contact for Teladoc Health members

1. the primary account holder
2. medical records are being reviewed by the Member Advocate
4. the individual receiving Teladoc Health services
6. directing members the most appropriate Teladoc Health service based on their medical condition and clinical status.
7. the team that support our members by coaching, advocating for, and providing informational reports appropriate to their medical questions or condition.
9. case status of the process of gathering a medical/clinical history by means of asking the Members about their past and current medical/clinical history, treatment etc.
11. page that registers the primary concern and reason for the call
13. the employer or insurance policies or plan sponsor who purchase Teladoc Health services
16. documents all stages of a member's journey with Teladoc Health