Key Terms

3. involves the use of facial expressions, body language, gestures, eye contact, and touch to convey messages or ideas.
5. qualified and capable of performing a task
6. the ability to begin or to follow through with a task.
9. taking on your responsibilities.
10. being truthful and having integrity.
11. paying attention to and making an effort to hear what the other person is saying.
12. maintains total rule, makes all of the decisions, and has difficulty delegating or sharing duties.
14. being able to identify with and understand another person's feelings, situation, and motives.
15. a method that can be used to determine whether a communication was successful.
17. displaying good judgement, proper behavior, courtesy etc.
19. an individual who leads or guides others, or who is in charge or in command of others.
21. the skill or ability to encourage people to work together and do their best to achieve common goals.
22. an informal type of leader.
23. consists of many professionals with different levels of education, ideas, backgrounds, and interests working together for the benefit of the patient.
25. being tolerant and understanding
26. not letting judgements or bad comments get to you.
28. encourages the participation of all individuals in decisions that have to be made or problems that have to be solved.

1. Hygiene a daily bath or shower, use of deodorant, good oral hygiene etc.
2. a set of rules or guidelines that determine the conduct and order followed during a meeting.
4. the body's reaction to any stimulus that requires a person to adjust to a changing environment.
5. Diversity culture consists of the values, beliefs, attitudes, and customs shared by a group of people and passed from one generation to the next.
7. enjoying your work and displaying a positive attitude.
8. the exchange of thoughts, ideas, and feelings.
13. Player learning to work well with others
16. a system of practical skills that allows an individual to use time in the most effective and productive way possible.
18. being discreet and ensuring that the patient rights are not violated.
20. being willing to learn and to adapt to changes.
24. being willing to be held accountable for your actions.
27. the ability to say or do the kindest or most fitting thing in a difficult situation.