Across
- 2. Customer subscribes to all three (3) of our core products
- 3. Customer subscribes to two (2) of our core products
- 4. Customer subscribes to one (1) of our core products
- 8. Requires a technician to go out to the customer’s home to install.
- 9. A telephone number issued to Spectrum Voice service subscribers that belongs to Charter, also referred to as a Hosted Number
- 12. links a local network to a remote network
- 14. Standards and specifications that define protocols for the delivery of high-speed internet service over hybrid Fiber/Coax (HFC) networks.
- 16. The Director of Residential Customer Solutions
- 18. When upload and download speeds are equal
- 22. Also known as a Tap Disconnect
- 23. Removing all services
- 25. Addition of a line of business while keeping the account active with other services.
- 26. Existing customer asks to remove a LOB from their account.
- 28. A round dual-conductor metallic cable that uses an inner metal center conductor to transport electrical signals.
Down
- 1. Or center is known as this
- 5. A general term which refers to a product or a set of related products that serve a particular customer transaction or business need.
- 6. Protection plan for mobile
- 7. a program that allows you to come in up to 15 minutes early/late and change your schedule so that you can leave early/late.
- 10. A network in which services such as voice, video and data are delivered simultaneously over a wide bandwidth.
- 11. an electronic device for sending and receiving data across the Internet from a local computer.
- 13. System embedded within Agent OS that allows agents to escalate technician appointments to the Dispatch team for job requests.
- 15. Service change within the same lines of business(s).
- 17. information that telecommunications services such as local, long distance, and wireless telephone service providers acquire about their subscribers.
- 18. Streaming TV App is the official steaming platform for Spectrum customers.
- 19. Monthly Retained Revenue
- 20. Spectrum Knowledge Repository
- 21. A data over cable service interface specification (DOCSIS) cable modem integrated with a packet cable multimedia terminal adapter (MTA) for the delivery of telephone service over a cable operator’s managed IP Network.
- 24. The default installation path for all customers, providing customers the convenience of installing service and equipment themselves without installation fees or making time for a technician appointment.
- 27. The amount of data that can be transferred from one point to another within a network in a specific amount of time. It is measured in bits per second.
- 29. Service provided by community in which subscriber resides as part of an agreement through Property Solutions (Commercial Markets).