Across
- 3. A small, stand alone device that provides information and services
- 5. An electronic record of a ticket purchase
- 7. A human being who answers queries for people who don't want to find out using a machine
- 8. When you don't need to use a mouse or a keyboard to insert data
Down
- 1. A help service provided for people that struggle to use modern technology
- 2. A level of performance describing a process that uses a low input to get a high output
- 4. When the customer selects the goods themselves
- 6. Reciprocal action, event or influence