Know Your Job Types

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Across
  1. 2. Within the last year we have installed a system. If the customer runs into any issues with the system, we will go out free of charge to diagnose the problem It is ONLY to be scheduled for a system that we installed ourselves
  2. 7. For any reason that we did not finish a job, we will need to schedule a time to go back out and complete it.
  3. 10. This job type DOES NOT get scheduled in the CSR room. It gets scheduled by ___ coordinators.
  4. 11. this is a general maintenance/service done on a system.
  5. 12. This is a type of diagnostic call the customer has heat but it is not how it should be.
  6. 13. Within the last 30 days, we went out for a service job. If the customer experiences issues within the 30 days, we will go back out free of charge to do further evaluations.
Down
  1. 1. This is a type of diagnostic call. The customer has NO air in the home.
  2. 3. This is a type of diagnostic call. The customer has air but it is not how it should be.
  3. 4. this is a maintenance that is done for customers who have a schedule maintenance agreement.
  4. 5. This is a type of diagnostic call. The customer has NO heat in the home.
  5. 6. This customer would like to get their system completely replaced. We will go out first, get specifications and quote them a price.
  6. 8. This is a type of diagnostic call. The customer is having issues with their ________ equipment(humidifier, I-wave, etc)
  7. 9. this is a seasonal job type. Sometimes we will do it, and sometimes we turn it down.