Across
- 2. Clear Quick Wrap Notes (must include the query, vehicle model (if available) and resolution)
- 4. No buzz/wow words used
- 7. KB 10784 will help you with _______
- 8. Clear Genesys Wrap-Up Notes (must include the query, vehicle model (if available) and resolution)
- 9. Clear Case Notes when required (Must include direction of contact, customer's full name, contact details and a full and spell checked description of the contact )
- 10. Spelling / Grammar
Down
- 1. Associate didn't acknowledge the customer's feelings
- 3. Unprofessional Behaviour
- 5. Associate did not write Brand Name, products or services in the correct format
- 6. Misinforming Customer