KYT - Know Your Teams

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Across
  1. 3. - Team handling technical product issues and modifications
  2. 7. - Centralized app for hosting multiple TSS applications under an umbrella
  3. 8. - Non-production environment in UKG tenants
  4. 10. - New word for RIC who handles end to end integrations
  5. 11. - Time taken to build (abbr.)
  6. 13. - taking responsibility for actions
  7. 17. - Module used for tracking employee work hours
  8. 19. - PRO dashboard that provides at-a-glance view of your JIRA projects for Project Managers
  9. 20. - Tool used to track customer issues (common CX platform)
Down
  1. 1. - Data exchange between systems can be done through _______
  2. 2. - Measure of customer satisfaction (abbr.)
  3. 3. - Main goal of CX teams: improve customer ______
  4. 4. - New platform recently launched for Ready for planning, delivery, resourcing, and financial visibility together
  5. 5. - Accelerating technical solutions when customers can’t wait
  6. 6. - Doing the right thing always
  7. 9. - the middle ware tool used for integrations
  8. 12. - UKG’s AI engine powering workforce insights
  9. 14. - Time taken to resolve a case (abbr.)
  10. 15. - Predefined integrations which can't be modified in Boomi
  11. 16. - platform used for recognition within UKG
  12. 18. - Application recently launched used to work on NextGen fallout integrations