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Across
  1. 2. / What's the wrap up for someone who hangs up straight away
  2. 4. / If you use the cold sheet for a customer to Think over the offer what would you call that?
  3. 6. user / what user is 0.3429
  4. 10. / what kind of rates do we offer
  5. 12. / What is our model
  6. 13. User / What user is 0.7134
  7. 15. / What source of Power do we pay the Buy Back for?
Down
  1. 1. / If a customer isn't interested what do you have to do?
  2. 3. / If a customer has 4 properties, how many have to standard for the rest to be low user
  3. 5. / Our standard users pay for their Rates, Club fee and ?
  4. 7. / What is our calling system called
  5. 8. / Who is our CEO
  6. 9. / How many times should you object
  7. 11. / What type of gas do we supply
  8. 13. Meter / What's the wrap up code for a retirement village
  9. 14. / How many sources generate power