Knowledge Articles

1. For instructions on Stony Brook pricing requests go to KA
2. When results don't align with patients condition providers may call and ask for testing to be repeated. To process this request you'd need to use the tool in KA __?
3. What KA should you use if a Health Department calls looking for information?
5. The ARUP ON CALLED template is used in KA __?
7. When client's want a specimen sent back to their facility we would use the tool in KA __ to process the request.
8. If you receive a call for a CAP readiness drill you would use KA __ for information on the process.
9. If you receive a failed fax you would follow the steps in KA __?
11. If a client needs total volume updated on a SUPERSAT test use KA __ to process their request.

1. The pricing disclaimers can be found in KA __?
2. The TAT disclaimer can be found in KA __?
3. Cleo's are found in KA __?
4. To know what is or isn't acceptable to use for sendout test identification when authenticating a caller agents would use KA __?
6. If you receive a fax from a client you would use KA __ to process the omni case.
8. To know what to do if an ADD TT was ordered in error go to KA __.
9. If a client wants a specimen to get to the lab asap we would use KA __?
10. If a client wants testing to get resulted as soon as possible we would use KA __?