Knowledge (Base) is Power

2. A barrier that prevents information from flowing between different department
3. A system for naming and organizing information into a hierarchy.
4. Selecting, organizing, and maintaining the best information while discarding the "noise."
5. Knowledge that is "learned by doing" and difficult to write down.
7. The person who actually writes and creates a knowledge article.
9. High-level skill or knowledge in a particular field.
10. The act of passing information from one person to another.
12. The high-level plan for how an organization will manage its information.
14. The movement of knowledge from one part of the organization to another.
16. Skills that aren't written down yet but could be if someone took the time to do it.
19. The ability of an organization to keep knowledge even when employees leave.
20. The theoretical or practical understanding of a subject.
21. A focused piece of content that answers a single question clearly and directly, designed for quick reference rather than comprehensive process documentation.
23. The "human element" that determines if people actually want to share what they know.
25. A series of steps taken to capture, store, or share data.
26. The set of rules and policies that keep a knowledge system organized and safe.
28. The individual responsible for making content live and available to the public or team.
29. A central digital "vault" where documents and data are stored.

1. A governing group that makes decisions about KM standards and direction.
4. Someone who guides others to improve their KM habits and skills.
6. A deep understanding or "Aha!" moment gained from analyzing data.
8. To extend the life of an article or record before it expires.
10. An acronym for the person who knows a specific topic better than anyone else (Subject Matter Expert).
11. To use existing knowledge for a new purpose or a different problem.
13. The act of converting tacit knowledge (what someone knows from doing) into documented form that others can access and learn from.
15. A popular CRM platform often used to host knowledge bases and customer data.
17. To polish, update, or improve a piece of knowledge to make it more accurate.
18. A professional relationship where an experienced person shares wisdom with a newcomer.
22. Knowledge that is clearly documented in files, manuals, or databases.
24. The confidence that guides and knowledge are accurate, complete, and reliable enough to act on without hesitation.
27. To move old or outdated information to a long-term storage area.