Across
- 5. Statement to send to client from CFT
- 7. Disposition to select when a new offer is on file
- 9. Above Graduation Loan
- 12. "When is my next resolution"
- 14. Case to open with a termination request
- 15. "I want to cancel my services with you"
- 22. I would like to ____ a deposit
- 24. Dark green
- 25. One way to find the status of a deposit
- 26. "I would like to pay off my account"
- 27. "Use this macro when informing client next steps of where to send legal paperwork"
- 29. "I received a call/email from you"
Down
- 1. Status of the cases to acknowledge
- 2. Helps with questions on the loan
- 3. Two factors of the resolution process
- 4. Disposition to select if the client states,"I have been getting so many calls from my creditors"
- 6. "Use this macro when a client comes in stating about an account about to be charged off
- 8. “I want to unenroll an account”
- 10. Light green
- 11. Queue to leave retention case
- 13. "Can I add an account to my program"
- 16. Yellow
- 17. Macro to use first in a termination request
- 18. Range of delinquency requirement
- 19. "My credit score has decreased"
- 20. "First step in addressing a New Resolution Offer"
- 21. Red
- 23. "Use this macro when a client states they want to use funds from their dedicated account"
- 24. A way the client can view all transaction and breakdown of fees
- 28. Delinquency