Knowledge Check

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Across
  1. 2. Resolution Reason
  2. 6. Whose information should be entered into the complainant's information
  3. 7. Drop down for COB call with N flag
  4. 8. Drop down for updating member PCP
  5. 9. Reason opportunities not presented
  6. 12. Drop down when member is being billed by provider
  7. 13. Drop down chosen for cardiological testing
  8. 14. Drop down for RX appeal
  9. 15. Drop down for application missing/incorrect information
Down
  1. 1. What all notations should contain
  2. 3. Drop down for COB
  3. 4. Intent to be opened on all RSS calls
  4. 5. Transfer the case to who
  5. 10. Reason for interaction
  6. 11. Drop down for overpayment of premium