Knowledge Check ACU

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Across
  1. 2. What form in EMA went away as a result of our Federal Charter?
  2. 3. Where can we refer a member when they have life changes?
  3. 4. How can members 'Skip the wait' when they need to deposit funds?
  4. 9. What is the only goal Arrowhead gives its team each year?
  5. 11. How do we encourage Digital tools during a transaction?
  6. 14. What must be checked if a name is changed/updated in Symitar?
  7. 15. What new feature was added in OLB for members to expand their relationships with us?
  8. 17. How can members view their month end history online?
  9. 18. What changed in Lending as a result of our charter change?
  10. 19. What feature of ACU do we Educate & Demonstrate with each new membership?
  11. 21. What is the name of our Service Model?
Down
  1. 1. What new group was created in our Field of Membership?
  2. 5. What tool can members use via OLB to get paid faster?
  3. 6. What limit can you check from the Member Info screen?
  4. 7. Where can members block their card via OLB?
  5. 8. Make sure you End your interactions in this system
  6. 10. When this 'result' displays you must get a member of leadership to add a note
  7. 12. What changed for members at our ATMs?
  8. 13. Where can you find documents, reports, and receipts?
  9. 16. What association is used to qualify any new member?
  10. 20. Who is the branch contact for Indirect Lending?