Knowledge Hub

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Across
  1. 3. This is the first article under the “Updating Account Information” category on the Customer Service Quick Links list: About Updating an ________
  2. 4. What title convention is used for articles containing general information about a topic?
  3. 5. This is a link that you can add to your homepage containing an organized list of topics and article links that have been identified as key CCS articles
  4. 8. Using the Customer Service Quick Links will allow you to increase ______ and reduce friction
  5. 9. In the article containing the steps to process a missed new account discount, the 5th step advises you to click ________
  6. 11. Article titles beginning with a verb ending in “ing” describe the ______ to complete a task
  7. 12. In the article that lists the timeframes for payment processing, what is the 2nd payment process listed?
  8. 13. In order to streamline content, what was done to 390 unnecessary or repetitious articles?
Down
  1. 1. On the Knowledge Hub homepage the left-hand side lists your unread ________
  2. 2. In the article that lists the steps to handling a fee adjustment, what is the first type of fee or charge listed?
  3. 3. This is the first category on the Customer Service Quick Links list
  4. 6. When viewing an article, the right-hand side of the page contains links to related ________
  5. 7. New terms & rules were created in the Knowledge Hub search engine to improve _______
  6. 10. Reference articles that provide information on a single topic that supports a single task (ex: Dispute Timeframes) begin with a _______