Knowledge Hunt

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Across
  1. 1. This metric consists of your handle time, transfers, and repeat calls during a 7 days window.
  2. 7. customers can access videos, manuals, and resources tailored to portable antennas
  3. 9. True or False: You should skip steps in flows to get to a quicker resolution
  4. 10. This kind of work order is prompted by flows and doesn't impact r/r metric.
Down
  1. 2. Use this search Keywork in knowledge to locate features that pertain to Hoppers and Joeys
  2. 3. App Customers can now send a hit through this without having to call in once they get to their campsite, boat dock, etc.
  3. 4. DISH Outdoors Customers that are THIS can disconnect their account at any time
  4. 5. True or Flase: Dish Outdoors customer have their own dedicated flow to restore service
  5. 6. DISH Outdoor Only customers with the DISH Outdoors plan will be able to use the MyDISH App to update this without having to call in.
  6. 8. These surveys ask the customer if their issue was resolved and the effort they had to place to get their issue resolved