Knowledge Management

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Across
  1. 6. An organized structure that facilitates the storage of data, information, and knowledge to be retrieved in support of a knowledge management process.
  2. 7. An organization skilled at identifying, creating, storing, sharing, and using knowledge; and then modifying its behavior to reflect new knowledge.
  3. 10. The specific collection of values and norms that are shared by individuals and groups in an organization and control the way they interact with one another and with people outside the organization.
  4. 11. Skill or capability derived from knowledge and experience.
  5. 12. Knowledge that can be codified in formal, systematic language, and shared in discussion or writing. Examples include a telephone directory, an instruction manual, or a report of research findings.
Down
  1. 1. The explicit and systematic management of processes enabling vital individual and collective knowledge resources to be identified, created, stored, shared, and used for benefit. Its practical expression is the fusion of information management and organizational learning.
  2. 2. Networks of people who work on similar processes or in similar disciplines and who come together to develop and share their knowledge in that field for the benefit of both their selves and their organization.
  3. 3. The personalized knowledge that people carry in their heads. It can be shared through discussion, storytelling, and personal interactions.
  4. 4. A one-to-one learning relationship in which a senior staff member of an organization is assigned to support the development of a newer or more junior staff member by sharing his or her knowledge and wisdom.
  5. 5. Concise descriptions of knowledge derived from experience that can be communicated through methods and techniques such as storytelling and debriefing or summarized in databases. These lessons often reflect on what was done right, what one might do differently, and how one might improve processes to be more effective in the future.
  6. 8. The value, or potential value, of an organization’s intellectual assets (or knowledge products and services).
  7. 9. A combination of data and information, to which is added expert opinion, skills, and experience, resulting in a valuable asset that aids decision making