Across
- 1. Insurance purchased directly through Kaiser on buykp.org
- 3. Sign Me Up
- 6. Insurance purchased on a Health Benefit Exchange (HBE)
- 9. First payment; made when submitting the application
- 10. Account Management Tool
Down
- 2. Call flow used when a new member calls
- 4. Department that processes applications
- 5. Category for disenrollment call flow
- 7. Cancelling an insurance plan
- 8. Licensed individual that helps members review and purchase insurance plans