Kronos & Avaya

2. Page 2 in call management system during call intake.
5. Where can you locate all red flags for member?
6. Tab predominantly used for all call intake in the Call Management system.
11. The time keeping application.
12. HIPAA verification on Page 1
16. What option do you choose in MyTimeStamp to clock out for lunch?
18. Page 3 in call management system during call intake.
21. Where, in Kronos, will you review your past punches?
22. When making external calls you will need to dial what numbers first? (spelt out)

1. Avaya: This is done when you need to speak to both parties.
3. Avaya-Changing Softphone status to break, lunch etc.
4. Page 1 in call management system during call intake.
7. What option do you choose in MyTimeStamp to clock out for the day?
8. The name of our phone system.
9. What option do you choose in MyTimeStamp to clock in from lunch?
10. Type of Transfer-you speak to the other party and introduce the caller before transferring.
13. Verify on Page 1
14. When searching in A2C...(finish the sentence)
15. Type of Transfer-you do not speak to the other party or introduce the caller before transferring.
17. Verify on Page 1
19. Where do you request PTO?
20. What option do you choose in MyTimeStamp to clock in?