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Across
  1. 2. income driven repayment
  2. 5. a repayment of money to a dissatisfied customer
  3. 6. used to clear delinquency for payments that are past due
  4. 7. forebearance
  5. 9. money borrowed from a creditor that you pay back
  6. 10. agents are required to do so on EVERY call
  7. 14. type of postponement for a borrower who is receiving unemployment benefits
  8. 15. continues to accrue during a deferment
  9. 16. proof of income
  10. 17. failure to pay an outstanding debt
  11. 18. abbreviation for close the loop
Down
  1. 1. borrower is not required to make payments toward their loans
  2. 3. the date on which something falls due
  3. 4. The combining of several outstanding loans under several loan programs into one single loan with an extended repayment term
  4. 7. period of time during which the borrower is permitted to temporarily stop making payments
  5. 8. borrower incentive program
  6. 11. an amount paid or payable
  7. 12. money that is automatically transferred on a scheduled date to pay a recurring bill
  8. 13. a fixed price charged for a specific service
  9. 15. income based repayment