Kylie Sherrill

4. Knowledge,facts, or data presented in a useful form.
6. The process of activity or producing goods and services
12. to a particular business
15. The management function of providing guidance to workers and work projects
16. Short range planning of specific actions the business will take
17. The ability to communicate, interact, and build relationship with other
19. The management function of setting up the way the business´s work will be done.
20. Equipment and supplies used by businesses in their operation

1. Activities and benefits provided by a business to its customers to create goodwill and customer satisfaction
2. People who work to produce goods or services
3. Fulfilling the requirements of the law.
5. The values and ideals that an organization encourages among its employees
7. Focused on customer needs and wants
8. An organized effort to produce goods and services
9. All the activities a business engages in to interact with its customers
10. Converting facts and figures into useful information
11. The management function that monitors the work effort
12. Private information that belongs to an organization and cannot be released to the public
13. The day to day activities required for continued business functioning
14. Polite behavior; good manners
18. Undisclosed information within a particular business or industry