L4 U15

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Across
  1. 2. to do things quickly and effectively
  2. 8. to tell the staff or somebody about a negative experience you have had
  3. 10. good or okay, e.g. the price was ...
  4. 11. politeness or kindness
  5. 14. unhappy, not as good as you expected
  6. 17. was the item or service worth the money you paid (three words)
Down
  1. 1. the hotel's main desk
  2. 3. how clean it is
  3. 4. make you feel comfortable and make sure you are happy, e.g I hope the flight crew is going to ... us well
  4. 5. the place you stay, e.g. hotel, campsite, air bnb
  5. 6. pilot, co-pilot, flight attendants (two words)
  6. 7. how happy the customer is (two words)
  7. 9. people's opinions on a location or event
  8. 12. impolite
  9. 13. okay
  10. 15. forms sent to lots of customers to try and get feedback
  11. 16. very bad