Across
- 6. make sure
- 7. very very happy
- 10. king, queen etc
- 12. when something is a good price, maybe cheaper than you expect or it lasts for a long time for the price you pay
- 13. the most important things in life, e.g I went to the shop to get some ...
- 14. very very good, e.g. the service was ...
- 15. letting something happen
- 18. when lots of people are buying the same thing or doing the same thing
- 19. to trust something and always buy it or to always be there for a friend
- 20. environmentally friendly
- 21. to ask for something strongly
Down
- 1. a type of loyalty where a person will always buy the same brand and maybe have been for years
- 2. a free temporary item, e.g. the garage gave me a ... car whilst mine was being repaired
- 3. reason to buy something
- 4. getting worse and worse
- 5. when two people work together
- 8. well done, ... to the staff
- 9. treating each customer in an individual way, maybe using their name (two words)
- 11. to do things on time
- 16. to get something fixed or looked at, e.g. I need to take my car in for a ...
- 17. to cover up, e.g. we need to ... the presents for Christmas