Across
- 4. the problem has already happened and customer service has to respond to the problem
- 7. ways to fix a problem
- 9. A company’s request for the return of unsafe goods they made or sold
- 10. you see that something might be a problem so you try to do something before it becomes a bigger problem
- 11. somebody that knows a little bit about lots of things in their area
- 13. someday, later on (four words)
- 14. direct number of the company if you have a problem
Down
- 1. tell a friend about a good product (two words)
- 2. they will pay for it (three words)
- 3. it is already included (two words)
- 5. involve or require
- 6. the seller pays for the shipping costs, e.g. the seller will ... the cost of shipping
- 8. to do something right away (three words)
- 12. the service you receive after you buy something