Labyrinth Life

3. Remuneration to an agent [10]
5. Rate of retention of policyholders [11]
9. Use of innovative technology to better the insurance process [9]
10. Cancellation of cover by the policyholder [9]
12. Retrospective accumulation of past premiums less expenses & cost of cover at the actual investment returns [5, 5]
13. A with-profits policy [13]
15. Rate of return that yields a zero net profit [3]
16. Pooling of insurance products into interest paying securities [14]
18. Price at which units are redeemed [3]
20. Bonus added to the claim at the time of payment only [8]

1. Process of assessing the profitability of a product [6, 4]
2. Products covering two people [5, 4]
4. Expenses not linked to volume of business [9]
6. Process of assessing the risk possessed by a prospective policyholder [12]
7. Reserve held for incorrect/ insufficient ALM [11]
8. Abbreviation for customer’s hopes on future discretionary benefits [3]
11. Promise to pay certain benefits [9]
14. Abbreviation for monies not allocated to policyholders or shareholders [3]
17. Value of a life insurer’s future profits [8]
19. Remuneration to an agent at the start of the policy period [7]