Across
- 8. Sell a different product or service to an existing customer.
- 10. The action of designing or producing something to meet someone's individual requirements.
- 11. A class of computer programs that enables individuals to collaborate on projects with a common goal from geographically dispersed locations.
- 12. A framework or theory that recommends that companies commit to the 3 P's: People, Profit & Planet.
- 13. The kind of knowledge that is difficult to transfer to another person by means of writing it down or verbalizing it.
- 14. Businesses seek investments that are not just profitable but also contribute to the welfare of society and environment.
- 15. Knowledge that is gained through incidental activities or without awareness that learning is occurring.
- 16. Aggregating prospective buyers into groups or segments with common needs and who respond similarly to a marketing action.
Down
- 1. A work or invention that is the result of creativity, such as a manuscript or a design, to which one has rights and for which one may apply for a patent, copyright or trademark.
- 2. A process used to extract usable data from a larger set of any raw data.
- 3. The exclusive possession or control of the supply of or trade in a commodity or service.
- 4. A state of limited competition, in which a market is shared by a small number of producers or sellers.
- 5. A sales technique used to get a customer to spend more by buying an upgraded or premium version of what's being purchased.
- 6. An approach to doing business that focuses on providing a positive customer experience both at the point of sale and after the sale in order to drive profit and gain competitive advantage.
- 7. A system of government in which most of the important decisions are made by state officials rather than by elected representatives.
- 9. A person or company that sells goods in large quantities at low prices, typically to retailers.