Across
- 3. Being able to achieve a positive outcome when the interactions has been challenging
- 4. A two process that has to be effective to provide service excellence
- 6. You can find out if these have been met at the end of a customer interaction
- 7. Important to get all the facts from the customer without distraction
- 8. Created through experience that customer has with brand where they naturally become advocates
- 9. The process of working together to reach a common goal
- 10. A Non-Verbal way of communication
Down
- 1. Developed as a result of a single or number of positive experiences when interacting with customers.
- 2. Understanding the emotions of yourself and others in different interactions
- 5. Customer is aware of several points of very high levels customer service during the interaction