Across
- 1. An examination of results to determine whether the activities, resources, or behaviors that cause them are being managed efficiently and effectively
- 4. when one party sacrifices what they want to make the other person happy
- 7. A culture that supports the middle ground between patient safety and reducing errors. This means discussing mistakes with the intention of learning from them and finding the root cause of the mistake
- 8. occurs when people cannot agree on how a job should be done
- 9. working together to satisfy all parties
- 12. Occupational Safety and Health Administration;Regulatory body that dictates safe working conditions;Employees can be fined for unsafe working conditions
- 13. relate to people’s personal values, political or religious views
- 14. happens when one person or group feels that their goals or values are being undermined by another person or group
- 15. relates to how tasks are getting accomplished – this can be good and bad
- 17. Type III workplace violence - aggressor is a current of former employee (coworker)
Down
- 2. A patient safety event that reaches a patient and results in any of the following: death, permanent harm, or severe temporary harm and intervention required.
- 3. Occurs between two or more people with differing values, goals, beliefs;In the healthcare setting involves disagreement among nurses, clients, family members, and within a health care team
- 5. Accommodating,avoiding,collaborating,competing,compromising
- 6. When one person satisfies their own needs/wants without regard to how it affects other parties
- 10. negotiation,conciliation,mediation,arbitration
- 11. each party sacrifices something- no winner or loser – not necessarily satisfying either party completely
- 16. when a person knows about the conflict and avoids it