LEAN OFFICE PUZZLE

2. Visual method used to highlight standards and make deviations visible quickly
6. Lean competency ensuring stable, predictable, repeatable processes
10. Event used to design current and future state flows in an E2E process
11. Output that contains defects or errors requiring correction or rework
13. Analysis method used to uncover the main constraint limiting process performance
14. Doing more work, features or processing than the customer values
16. Holding more information or inventory than needed — a classic waste
17. Lean principle of observing work directly at the source to see facts
18. Competency that synchronizes processes with customer-driven needs
19. Visual tool Work Groups use to track actions, measures, and progress

1. Lean tool used to understand unstable performance or variation over time
3. Movement of people or information inside a process that adds no value
4. Performance indicators focused on activity-level improvements within a process
5. Process of mapping physical or informational flows to expose inefficiencies
7. Lean waste involving physical or digital accumulation of unused materials or data
8. Time when people, information or work is idle with no value being created
9. Leadership practice that sustains standards through daily checks and follow-up
12. Movement of materials, people or information farther than necessary — a form of waste
15. Document created by Work Groups to define scope, goals, and responsibilities