Across
- 3. ______________ Selected Calls allows selected callers and limits incoming calls. In other words- the customer won't get calls from any numbers not on their "list."
- 7. Forward calls When ___________ sends all incoming calls to an alternate number if the line is busy.
- 9. Allows a customer to see who is calling before they answer the phone.
- 10. Block __________ Callers allows a customer to block up to 32 phone numbers that they don't want calling them.
- 13. Block ____________ Calls prevents outgoing calls to overseas destinations that would incur a charge.
- 15. A free third party service that blocks telemarketers and Robocalls.
- 16. Forward calls When ___ Answer sends all incoming calls to an alternate number if the customer does not pick up the phone.
- 17. Service that allows customers to make unlimited local and long distance calls to anywhere in the US, Canada, Mexico, Puerto Rico, The UK, China, Hong Kong, India, Norway, The European Union, and many other US territories for one low monthly fee.
- 18. A customer's existing phone number that they carried over to Spectrum from their previous phone service provider.
- 20. Enables customers to make calls without identifying their phone number on the recipient's caller ID. Activated with *67.
- 22. Answers your phone calls while you're away or on another call.
- 23. Anonymous Call __________ allows customers to block unwanted calls from callers who restrict sending their Caller ID information. Activated with *77.
- 24. Set _________ Phone allows you to specify where a call will be forwarded if your modem loses connection.
- 27. Allows a customer to turn off all incoming calls and directs them to voicemail without ringing the home phone.
- 30. Spectrum Voice product that is only sold in California, Minnesota, New York, and South Carolina. It includes unlimited local calling, defined by the local calling area for the market.
- 32. Forward _________ Calls allows a customer to forward calls from specific phone numbers to an alternate number.
- 33. ___________ Call Waiting allows a customer to temporarily block the call waiting feature so they will not be disturbed by an incoming call while on the phone.
- 34. ______________ 911 allows customers to feel secure knowing that their home address is automatically sent to their local dispatch center when they call 911.
Down
- 1. This Legacy TWC phone plan costs an additional $2.95/month, then charges the customer a penny per minute to 40+ overseas landline destinations that aren't already included in TWC Phone Unlimiited.
- 2. Block ____________ calls to 900 or 976 numbers to prevent unwanted charges.
- 4. Ensures the customer never misses another incoming call when they are already on the phone.
- 5. With Legacy Phone Unlimited State, you can only make unlimited calls within your __________.
- 6. This process accomplishes three things: 1)Confirms the customer's acknowledgement to subscribe to specific services. 2) Obtains a Letter of Authorization for all port requests, authorizing the customer's request to switch their local and long distance phone services to Spectrum. 3) Receives a 911 acknowledgement from the customer agreeing that they understand how our 911 service works.
- 8. ___________________ Ring allows users to specify additional phone numbers to ring at the same time when an incoming call is received on their home phone. The first person to pick up gets the call!
- 11. Automatically redials the last number that called the phone number or provides the most recent number that dialed the customer.
- 12. Block __________ Calls where the party calling the customer wants to place a call at the customer's expense.
- 14. Call ___________ is activated with *72 and allows a customer to send incoming calls to an alternate number. Deactivated with *73.
- 19. Residential customers of either the Legacy or SPP phone product can have a maximum of _______ phone lines.
- 21. Caller ID ____________ is activated by *82 and enables a customer to unblock their number when making calls.
- 25. This feature assigns a unique incoming call ring pattern for up to 32 telephone numbers.
- 26. Call Waiting ___ allows customers to see who is calling before they click over to another call.
- 28. _______ Way Calling allows customers to talk to two other people at the same time.
- 29. _______________ Voicemail is a feature of VoiceZone (in My Account)that allows a customer to receive notifications, transcripts, and audio of new voicemail messages to up to 5 email addresses.
- 31. ___________Dialing will keep calling a busy number until the call goes through.
- 35. A new phone number given to a customer by Spectrum.