Legendary Service

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Across
  1. 1. "_ I place our* call on a brief hold?"
  2. 4. The magic word.
  3. 6. This option is offered when guests initial request is unavailable.
  4. 9. "Welcome to __ " (go to chumash splash page)
  5. 10. "Our goal is to offer __ service" (see Title)
  6. 11. "Our __ spa" (verb)
  7. 13. We want to __ with guest
  8. 14. "It would be my __" (Think Signature world wide)
  9. 16. We will offer Gracious __.
  10. 18. A great way to connect with guest is to ask their _ in area.
Down
  1. 2. "I'd be happy to assist you"
  2. 3. "Our __ Suites" (size)
  3. 5. "Our coffee lobby bar serves _ piping hot SB roast coffee"
  4. 6. An amenity that tells a "story"
  5. 7. Thanking returning members is a great way to highlight their _.
  6. 8. Guest uncertain about reserving but-we can ask a _ question.
  7. 12. Something that fulfills* a guest's needs.
  8. 13. How do we make sure reservations are correct for guest?
  9. 15. When you offer guest more than one option.
  10. 17. "NOT YEAH"