Across
- 1. A page or collection of Web pages that can be viewed and modified by anybody with a Web browser and access to the Internet.
- 4. A Web 2.0 implementation by which Web data is contextualized with the addition of machine-readable metadata.
- 8. A collection of personal thoughts posted on a public Website.
- 10. A technology that converts voice into data packets for transmission over a packet-switched IP network. Allows the use of the Internet for real-time voice and video traffic.
- 12. A problem-solving model in which a task ordinarily performed by one person is outsourced to a large group or community in order to obtain and analyze large amounts of data.
- 15. A method by which a blogger receives notification when other bloggers link to his or her blog entry.
- 18. The ability of a group to exhibit a greater degree of intelligence by solving problems collaboratively compared to the intelligence of an individual member.
- 19. A person's ability to use technology in non-stationary positions and in transit.
- 23. A Web page that integrates content and scripts from multiple Websites to create new applications.
- 24. A method of person-to-person communication in which users type short written notes from mobile phones.
- 25. The practice of creating networks of friends, associates, and clients who can discuss topics in common.
Down
- 2. A computer-based method of communication in which users can type and view messages sent to one or more recipients, and view the responses immediately.
- 3. The integration of telephony and data technologies.
- 5. A data format for delivering Web content that is updated frequently.
- 6. A business trend that seeks to simplify and integrate all forms of communication. Also, a set of technologies that enable voice to be converted into text, and vice versa.
- 7. The practice of categorizing online content through tags.
- 9. The use of audio or video digital-media files that are distributed through Web feeds to subscribed users.
- 11. A call center that allows consumers to contact agents via avenues other than by telephone.
- 13. A concept referring to the changing trends in the use of WWW technology and Web design that have led to the development of information-sharing and collaboration capabilities.
- 14. A centralized office used for the purpose of processing a large volume of requests by phone.
- 16. An application programming interface (API) that is used to transfer XML and other text data between a Web server and browser.
- 17. A data format that adds human-readable metadata to existing code so that the data can be processed by other software.
- 20. Spam that is delivered through instant messaging.
- 21. A programming methodology that uses a number of existing technologies together and enables Web applications to make incremental updates to the user interface without the need to reload the browser page.
- 22. A status indicator that conveys a person's willingness and ability to engage in communications.