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Across
  1. 3. Type of request for transporting avalanche bag and lithium batteries.
  2. 5. Property _______ Report
  3. 8. Tool to use to check payments from bank transfer and PayPal.
  4. 10. This is were pap ask for compensation
Down
  1. 1. Other term for PNR
  2. 2. Customer can request when their flights are cancelled
  3. 4. A tool used to check the payment from credit card and debit card
  4. 6. Term use when changing flights
  5. 7. Type of service when pet is requested to be transported in hold.
  6. 9. Once papa ask to be rebooked and no flights are cancelled or delay, ___ will apply.