Across
- 1. The Number One quality for basic customer service
- 4. Branch#42
- 5. An optional service with a $5.99/month fee
- 6. Customers might do this to avoid a CTR
- 9. the name of our automated system
- 11. To seek support and guidance
- 13. Phone system to answer calls.
- 14. transfers are from a customer's account to an account in their name at another financial institution.
- 15. Multi-factor
- 19. It all starts with
- 20. Branch#35
- 21. Where can you find the code of the day?
- 23. The first step of money laundering
- 24. response unit
Down
- 2. We achieve our best results when we work together.
- 3. a new application call center uses as of 12/2021 to ID customers.
- 5. All inquiries regarding debit/credit/atm cards and disputes.
- 7. "Thank you for calling First Hawaiian Bank"
- 8. The most basic and most associated with being courteous and polite.
- 10. Phase used to make transactions appear legitimate.
- 12. gift to minors act.
- 16. transfers are between one's own accounts.
- 17. Federal Tax ID Number for Businesses.
- 18. Website used only for Call Center
- 22. Something we can't seem to avoid talking about.