Let's take the H.E.A.T.

Edit Answers
123456789101112
Across
  1. 2. It's important to _____ when you make a mistake.
  2. 5. To uplift and support others, it’s important to use ______________ Language.
  3. 9. Care Experts often _____ a concept to help Advocates understand it better.
  4. 11. Listening to the Consumers issue.
  5. 12. Effective customer service often involves __________ action to address and resolve customer concerns. (2 Words)
Down
  1. 1. Providing excellent customer service requires taking __________ for resolving issues promptly.
  2. 3. Effective communication includes _____ attentively to others.
  3. 4. To truly understand someone's feelings, you need to _____ with them.
  4. 6. To convey the main points of a discussion, one must be able to _____ effectively.
  5. 7. To support a cause or person, one must be an _____.
  6. 8. To create a supportive environment, one must show genuine ______ toward others.
  7. 10. In order to grow, we must engage in _____ throughout our lives.