Letters of complain

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Across
  1. 1. articles of commerce, merchandise when transported
  2. 4. opposite of cheap
  3. 7. say you are unhappy about goods or services
  4. 8. not in a good condition to sell
  5. 9. a ship's cargo or part of it
Down
  1. 2. quantity of goods to be transported
  2. 3. a measure of the heaviness of an object
  3. 5. a means of protecting or safeguarding against risk or injury
  4. 6. a person who is hired to work for another or for a business
  5. 7. repayment for loss or damage suffered