Across
- 1. You can offer up to $50 for a _____ waiver
- 3. Our title company
- 4. Step 5 of 611
- 5. Eligible customers can _____ their lease
- 9. Step 1 of 611
- 12. What a lease customer is called
- 13. The _____ address indicates where the vehicle is physically located
- 14. Challenging Spirit, Dreams, Joy, Passion, Respect
- 15. Our inspection company
- 16. The account will change to _____ status once the dealer grounds the vehicle
- 17. Step 1 of the vehicle return process
- 20. Step 4 of 611
- 24. Our department
- 25. _____ parties cannot make account changes
- 26. Step 2 of 611
- 27. HFS will waive the _____ if the customer gets a new Honda or Acura vehicle within 30 days of turn-in
- 28. A person who signs on behalf of a business account who guarantees payments will be made
Down
- 2. Step 3 of 611
- 6. We can offer up to a 10-day _____ if the customer is unable to return by maturity
- 7. The Honda robot's name
- 8. The name of your team
- 10. If the customer threatens legal action, you must file a _____ complaint
- 11. The customer is responsible to maintain _____ and insurance during their extension term
- 18. A type of fee that cannot be waived
- 19. Our automatic payment system
- 21. The customer signs the _____ at the dealer
- 22. _____ added statement
- 23. Customer _____
