Across
- 2. The profile type when a customer is enrolled in AutoPay with a paper bill.
- 6. Status of payment that can be cancelled in Kubra.
- 9. An optional online service available to residential and SGS customers with a standard meter which provides customers with alerts and updates about their electricity usage and estimated cost.
- 10. An online customer service program which allows customers to view their account balance, payment history, and meter read dates.
- 11. A free on-line tool that works with our smart meters allowing customers the ability to track their energy usage online, hour-by-hour, day-by-day.
- 12. Can be obtained through the Itron Portal to determine how much electricity has been used since a prior reading.
- 14. Appears on a future bill as a credit to the recipient's CMP account, it can be anonymous or the caller can choose to send the recipient the Notification Form.
- 15. Acronym used for returned payments.
- 16. This form will allow them to enter data regarding the appliances in their home to understand how much energy those appliances use.
- 19. Accounts with a DNP Notice should be transferred to the _____________ department.
- 22. Used to stop the flow of electrical current in a wire or device if the current is too great.
- 23. Logged in and available to receive calls.
- 24. updated frequently with changes in policy and process, press releases and other information needed on a daily basis.
- 26. Allows customers to view and pay their CMP bill online every month; as well as set up AutoPay.
- 28. Used for breaks, lunch, exercise, meetings, training.
Down
- 1. When a customer feels that their meter is faulty and is requesting their meter accuracy verified, what will CMP complete at the customer's request?
- 3. __________ can be used to locate a payment that has been scheduled.
- 4. This is time after a customer hangs up and before representative is ready to take the next call.
- 5. This must be completely read and accepted by the caller for each payment transaction.
- 7. The phone system software used to deliver customer calls within the Contact Center and to maintain phone states for all representatives.
- 8. __________ determine how payment are applied to balances owing and developed in accordance with MPUC Chapter 322.
- 13. CMP program that allows customers with higher than normal usage to defer a portion of their bill issued after November 2017.
- 17. Payments will have their monies withdrawn from a specified checking or savings account on a date set by customer preference.
- 18. A tool that allows the company to view customers; hourly usage and obtain on demand readings, for customers with standard meters.
- 20. any statement indicating a caller intends to do physical harm or damage to an AVANGRID employee/contractor, others in our community, an AVANGRID building, AVANGRID equipment.
- 21. A unit of electricity and the rate at which energy is delivered.
- 25. This online payment option allows customers to make a single payment via the CMP website with a checking account, savings account, debit or credit card.
- 27. The unit for electrical current.