LIDA Dispositions

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Across
  1. 2. Caller is calling about the ACP program
  2. 3. Call came through and no one is on the line
  3. 4. Call was not related to Texas Lifeline. Or caller is calling for Lifeline for a different state
  4. 5. Customer called in with questions related to SafeLink/Tracfone.
  5. 7. Customer has a DE record and calls in for anything offered through Texas Lifeline
  6. 9. Completed a certification form with customer. Informs customer when it can be completed.
Down
  1. 1. Used when it's a call with general questions about the program.
  2. 2. Customer called in with questions related to Assurance Wireless
  3. 6. Customer called in with questions on electric program
  4. 8. Customer received an address check letter (Cass Letter).