Across
- 2. You should return calls/voicemails within 24 _____
- 4. You should do this in a note within S1 after every phone call
- 7. Our phone system to make and receive calls
- 9. A phrase you should use after placing a caller on hold "... you for holding."
- 10. First Name of Lincoln's newly announced CEO
- 11. The 3 letters that make up our GP strategy or a serve that is unreturned in volleyball
- 12. Translation services vendor that is available 24/7 and offers 240 different languages (2 words)
Down
- 1. Avoid using this (special words/insurance terms) when sharing information to ensure the caller understands
- 3. A tragic phrase when providing telephonic customer service
- 5. Everyone you come in contact with telephonically
- 6. The ability to understand and share the feelings of the caller
- 8. Cadence for how often your voicemail should be updated