Across
- 4. __________ awareness is the ability to pick up on emotions of other people and understand what is "really" going on with them - even when you don't feel the same way.
- 5. Self _______ is your ability to accurately perceive your own emotions in the moment and to understand your tendencies across situations.
- 6. Take innocent comments as personal attacks
- 8. The listener has little awareness of the content of what is being said
- 11. ___________ management is the ability to use your awareness of your emotions and those of others to manage interactions successfully.
- 13. You only hear what you wan to hear
- 16. Self ________ is your ability to use your awareness to stay flexible and direct your behavior positively
- 17. ______ term memory is when the content a person remembers immediately
- 18. Listening to sounds that are produced
- 19. When listening you need to listen to verbal and ______________ language.
Down
- 1. _______ are contagious
- 2. When we seek certain information which will appreciate
- 3. The person will actively listen and respond to everything except anything that's unpleasant to him or her.
- 7. The ability to listen to others and feel for the other person
- 9. Understanding the message or messages that are being communicated.
- 10. When you pretend to listen
- 12. All about feeling and meaning
- 14. ____________ intelligence is more useful in the workplace compared to IQ
- 15. _____ term memory remember, or use information to solve a problem or communicate with others.