Across
- 3. Process: The five-stage active process of receiving, interpreting, recalling, evaluating, and responding to verbal and nonverbal messages.
- 5. Listening: The physical act of hearing sound waves reach the eardrums without truly processing the meaning or engaging mentally with the speaker's content.
- 7. Listening: A communication technique where the listener gives a speaker their full attention to understand, process the message's meaning, respond appropriately, and retain the information for later.
Down
- 1. Listening: A type of listening aimed at evaluating the information received in order to make a decision or reach a conclusion about a specific issue or argument.
- 2. Listening: The initial part of the receiving stage where a listener eliminates distractions to physically hear and focus their concentration entirely on the speaker's verbal and non-verbal cues.
- 4. Listening: A focused style used to analyze and evaluate a message's accuracy, relevance, and intent, often involving mental judgment of the speaker's credibility and logic.
- 6. Listening: The most challenging form of listening, which focuses on understanding and experiencing what a speaker is thinking or feeling to provide emotional support without judgment.