Across
- 2. Croatian walled city that capped cruise ship arrivals to manage its 20:1 visitor-to-resident ratio
- 3. Type of economic downturn that reduces tourism demand regardless of DMO marketing excellence
- 7. Governance model with shared boardroom representation between government and business sectors
- 8. Governance model incorporating community, NGO and indigenous representation, as seen in Barcelona
- 10. Governance model in which the government holds full control with limited private sector involvement
- 13. City-state whose tourism board evolved from an Economic Development Board into a sustainability leader
- 14. Technological innovation cited as disrupting traditional accommodation supply
Down
- 1. Type of short political cycle, lasting 4 to 5 years, that threatens long-term DMO strategy consistency
- 2. Acronym for the institutional structure that coordinates diverse tourism stakeholders in a destination
- 4. Staffing factor most strongly correlated with strong DMO performance
- 5. Critical factor describing how well tourism business, community, government and environmental interests agree
- 6. DMO core function responsible for creating a destination's competitive market positioning
- 9. Name of Era 1 in DMO evolution, focused on government marketing agencies distributing brochures
- 11. Funding source for DMOs that varies 2 to 6 percent annually based on tourism fluctuations
- 12. Planning and regulation tool used to protect residential areas from unchecked tourism development