Across
- 4. Creates and implements marketing strategies to promote the hotel and attract guests.
- 7. Oversees all operations and staff, ensuring guest satisfaction and financial success.
- 10. Manages financial records, processes transactions, and oversees budgeting and financial reporting.
- 11. Ensures the safety and security of guests, staff, and property.
- 13. Delivers food and beverages to guest rooms and ensures satisfaction with service.
- 15. Handles guest check-ins and check-outs, manages reservations, and provides customer service.
- 16. Develops and implements strategies to attract business and group bookings, and manages client relationships.
- 17. Assists guests with parking and retrieving their vehicles.
- 18. Assists guests with luggage and provides information about the hotel and local area.
- 19. Oversees dining services, including restaurants, bars, and room service.
- 20. Oversees the operation of a hotel’s spa, including staff, treatments, and guest services.
Down
- 1. Manages booking requests, processes reservations, and handles cancellations.
- 2. Cleans and maintains guest rooms and common areas, ensuring cleanliness and comfort.
- 3. Prepares and oversees the menu offerings in the hotel's restaurant or kitchen.
- 5. Performs repairs and maintenance tasks to ensure the facility is in good working order.
- 6. Manages the guest experience, handles complaints, and ensures high levels of satisfaction.
- 8. Plans and organizes events, such as conferences, weddings, and banquets, within the hotel.
- 9. Handles recruitment, training, and employee relations within the hotel.
- 12. Assists guests with special requests, recommendations, and arrangements for activities and services.
- 14. Analyzes and optimizes room rates and occupancy levels to maximize revenue.
