Across
- 3. A Short Change happens when a customer ______ the associate into giving more change than they should.
- 6. The 4 causes of inventory loss are administrative error, vendor fraud, employee theft, and ______.
- 8. Any suspicious activity should be reported to the Loss Prevention Coordinator or to a ______ immediately. It can also be reported anonymously 24/7 by dialing 1-855-5-ISHARE or online at www.delhaizegroup.ethicspoint.com.
- 9. An example of ______ fraud is when a customer attempts to use a credit card that has clearly been manipulated or altered forcing the cashier to manually type in the numbers.
- 10. B.O.B. stands for ______.
Down
- 1. The ______ Coordinator investigates external and internal theft, and assists with shrink in our store.
- 2. A Short Change ______ will ask for change over and over again while engaging in conversation which distracts the associate.
- 4. All requests for change should be directed to the ______ desk.
- 5. If a cashier suspects credit fraud, they should notify their ______ immediately.
- 7. Purchases and personal items are not allowed in work areas and should be stored in a ______.